Whether you're updating an existing plan or starting from scratch, this toolkit provides actionable steps to safeguard your operations and reputation. Gain insights into identifying potential risks, building resilient crisis management plans, assembling effective response teams, and maintaining clear communication during emergencies.

At a glance

• Consider your organisation’s potential risks: Understand the risks that your business is particularly susceptible to.
• Creating the plan: Develop and test a comprehensive crisis management plan, ensuring the plan is kept up-to-date by conducting regular testing and reviews.
• Know your team: Identify individuals from across the business essential to implementing the crisis management plan and designate a cross-functional crisis team.
• Communicate clearly: Define communication protocols and responsibilities, ensuring team members understand what information is to be communicated, and to whom.
• Stay informed and maintain knowledge: Conduct regular training and monitor recent global and regional developments.